Answer and collect
Two useful starting points are answering common questions from approved information and collecting travel dates, party size and booking interest. Let staff confirm availability and prices.
Prepare and organise
AI can help draft responses for staff review and summarise incoming enquiries. Keep sensitive guest information out of tools that have not been approved for that use.
Help the team find information
An internal assistant can help staff locate property policies or service information. Test all five uses with real questions, review errors and offer a human handoff.